Use case 01 · Customer support

Finding AI startups to reduce costs and improve customer support

A seven step walkthrough of the search, shortlist, and evaluation process inside Coopsaas.

Product use caseAI scoutingSeven steps

The complete scouting process

See what happens at each stage, what Coopsaas does, and where your team stays in control.

app.coopsaas.com
Challenge brief text input screen
Step 01

Define your challenge brief

Write the challenge as you would explain it to a colleague. In this case, the goal is to find startups that use AI to reduce costs and improve customer support. Coopsaas turns that request into structured information that can guide the search.

How to use it

Describe the outcome, audience, constraints, and business value in natural language. Avoid starting with a fixed startup name or narrow keyword.

Feature in focus

Challenge brief turns an open question into a structured scouting project.

app.coopsaas.com
Guided search suggestions screen
Step 02

Explore AI search directions

Coopsaas reads the meaning of the brief, not only the words. It extracts the main topic and suggests useful search directions such as agent assistance, automated resolution, quality monitoring, and knowledge retrieval. Your team can keep, edit, or remove every suggestion.

How to use it

Review the suggested directions, keep the useful ones, and remove anything that does not belong in this customer support search.

Feature in focus

AI assisted search directions expand the brief into relevant ways to search.

app.coopsaas.com
Search directions selected for a scouting project
Step 03

Shape the search before it starts

Search directions give the project clear boundaries. Add filters for geography, company size, business model, and maturity. Use semantic search to find relevant companies even when they describe the same capability in different language.

How to use it

Select the search directions and add only the filters that matter for this decision. Use semantic search when the right company may use different words.

Feature in focus

Semantic search and filters help shape a focused result set.

Coopsaas Integrated Database showing searchable company profiles
Optional add on

Find relevant companies in millions of profiles

The Integrated Database add on gives scouting teams access to millions of structured company profiles in Coopsaas. Once the search directions are clear, semantic search and filters help find startups that match the customer support challenge.

It gives the project a broad starting pool for discovery. Your team still decides which companies are relevant and which ones move from the longlist to the shortlist.

How to use it

Run the prepared search across the database, scan the returned profiles, and save the companies that deserve a closer look.

Feature in focus

The optional Integrated Database add on opens access to millions of structured company profiles.

app.coopsaas.com
Acceptance criteria definition screen
Step 04

Agree on what good looks like

Set the criteria before anyone starts choosing favorites. Mix required gates with graded criteria such as expected cost impact, integration effort, response quality, data protection, and proof from existing customers. Coopsaas suggests a starting point and your team makes the final call.

How to use it

Turn the decision into explicit criteria. Mark non negotiable requirements as gates and score the factors that can be compared.

Feature in focus

Acceptance criteria keep the shortlist tied to the original business need.

app.coopsaas.com
Startup longlist with notes and shortlist actions
Step 05

Build a longlist you can actually use

Open a structured profile for every promising startup in the longlist. Compare business focus, location, size, maturity, and available evidence in one place. Add notes as you go, then move the strongest candidates to the shortlist.

How to use it

Open promising profiles, add a short reason for keeping them, and move only the strongest matches to the shortlist.

Feature in focus

Longlist and shortlist actions make discovery easy to review and refine.

app.coopsaas.com
AI data insights compared across evaluation criteria
Step 06

Review the evidence behind every match

AI data insights compare each startup with every criterion and show the reason behind the result. Use this evidence to spot weak claims, missing information, and strong signals before the team meeting. The recommendation stays visible, but the decision remains with your team.

How to use it

Read the match explanation against each criterion. Use it to identify follow up questions instead of accepting a recommendation without review.

Feature in focus

AI data insights make the reasoning behind each match visible.

app.coopsaas.com
Team evaluation and ratings screen
Step 07

Evaluate together and keep the reasoning

Invite colleagues to rate each startup against the agreed criteria and add notes directly to the record. Coopsaas keeps every rating, comment, and decision together. When someone asks why one startup moved forward, the answer is already there.

How to use it

Invite the people involved in the decision, ask them to rate the same criteria, and use notes to resolve different views.

Feature in focus

Shared ratings, comments, and decision history keep the team aligned.

Turn the shortlist into action

Keep the work moving without rebuilding the story in another tool.

Startup pipeline with company actions ratings and notes

Next step tracking

Record owners, decisions, and the next action as shortlisted startups move toward a first conversation or pilot. The working history stays connected to the company and the scouting project.

Contact email lookup for a selected company

Contact and email sharing

Find a relevant contact, then share the startup profile by email so stakeholders can review the same information without a separate research document.

Excel and PowerPoint export options

Excel or PowerPoint export

Export the shortlist for a working session or a decision meeting. Choose Excel for analysis or PowerPoint for one company per slide, with source records kept in Coopsaas.

Bring your customer support challenge

See how Coopsaas turns it into a search your team can run, review, and defend.